Since it is a custom-made product, we will not accept returns unless there is a quality issue..Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Some countries outside the United States may impose import taxes, duties, and other related charges as determined by the customs agency of the destination country. For details about these fees, please contact your local customs office directly.

Our dolls are made exclusively from medical-grade liquid silicone — the same material used for baby soothers.
They have been tested in accordance with ISO 7619 and ISO 37 DTI, and hold EU CE certification.
No harmful substances are present, so they are completely safe for use.